Privacy Policy

This Privacy Policy describes how Jardins & Co collects, uses and protects the personal information you provide when using our services. Our company is committed to protecting your personal data and complies with the provisions of the Brazilian General Personal Data Protection Law (LGPD — Law No. 13,709/2018).

Personal data is information relating to an identified or identifiable individual, such as their name, address, email address, phone number and identification documents, among other details. The LGPD also defines sensitive personal data as information relating to racial or ethnic origin, religious beliefs, political opinions, genetic or biometric data, among others.

We collect personal data in several ways, including but not limited to:

• Information provided directly: when you register on our platforms, purchase our services or products, complete forms, or communicate with us through various channels for different purposes, such as requesting information about our services and products, sending compliments or complaints, and so on. You are responsible for providing truthful, up-to-date and accurate data and are liable for any direct or indirect damage caused to Jardins & Co or third parties as a result of providing incorrect information.
• Automatic collection: while you browse our platforms and websites, we use browser tools and other technologies to automatically collect information such as your IP address, geographical location, browser type and browsing time.
• Data obtained from third parties: we receive information about you from service providers, credit bureaus, clients or partners, such as associated brokers, real estate advisers and partner real estate agencies. We ensure that these third parties collect this data in accordance with Brazilian law.
• Public sources: we may also obtain personal data from public sources, either manually or automatically.

The data collected is used to:

• Provide and improve our services, including responding to your requests and communicating about properties.
• Personalize your experience on our website.
• Comply with legal or regulatory obligations.

We may use your data for advertising and marketing purposes, such as sending newsletters, campaigns and personalized offers. These communications are sent based on your consent, which can be withdrawn at any time.

Under applicable law, data subjects have the right to request access to their personal information, as well as its correction or portability, at any time. To exercise these rights, simply contact us at contato@jardins-co.com.br.

Data subjects’ rights:

• Access your personal data.
• Request the correction of incomplete, inaccurate or outdated data.
• Request the deletion of unnecessary data or data processed in violation of the law.
• Request the portability of your data to another service provider.
• Withdraw your consent to data processing, where applicable.

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by legal and regulatory obligations. After this period, the data will be deleted or anonymized.

Personal data is processed based on one or more legal bases provided for in the LGPD, including:

• Compliance with contractual or pre-contractual obligations.
• Compliance with legal or regulatory obligations.
• The data subject’s consent.
• Credit protection or the defense of the legitimate interests of our company or third parties, provided that your fundamental rights and freedoms are respected.

We process your personal data for various purposes, such as:

• Providing real estate services.
• Performing property purchase, sale or lease agreements.
• Managing contact requests and customer service.

We adopt appropriate technical and administrative measures to protect your personal data against unauthorized access, accidental loss, destruction or alteration. These measures include the use of encryption, firewalls and restricted access controls for information.

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on our website and, where applicable, we will notify you by email or another contact method you have provided.

If you have any questions about this Privacy Policy or the processing of your personal data, contact our team through one of the channels below: